E-Service : 24 Ways to Keep your Customers When the Competition is Just a Click Away / Ron Zemke, Tom Connellan.
Material type: TextPublication details: New York : AMACOM, American Management Association, 2001.Description: viii, 341 p. : ill. ; 24 cmISBN:- 0814406068
- 658.812 21 ZEM-E 2001 804200
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
Books | Lahore Business School Library Shelf No. 82, LBS | Book | 658.812 ZEM-E 2001 804200 (Browse shelf(Opens below)) | Available | 804200 |
Total holds: 0
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658.812 SZW-R 2005 804153 Researching Customer Satisfaction & Loyalty : | 658.812 TIM-C 2008 815429 Customer Service: Career Success Through Customer Loyalty / | 658.812 WOO-C 1999 804152 Customer communications, 1999-2000 / | 658.812 ZEM-E 2001 804200 E-Service : | 658.814 BER-E 2002 804199 The Essential Guide to Web Strategy for Entrepreneurs / | 658.816 NAG-S 2013 808495 The Strategy and Tactics of Pricing : A Guide to Growing More Profitably / | 658.816 NAG-S 2013 808496 The Strategy and Tactics of Pricing : A Guide to Growing More Profitably / |
Includes bibliographical references (p. 323-325) and index.