E-Service : 24 Ways to Keep your Customers When the Competition is Just a Click Away / Ron Zemke, Tom Connellan.

By: Zemke, Ron
Contributor(s): Connellan, Thomas K, 1942-
Material type: TextTextPublisher: New York : AMACOM, American Management Association, 2001Description: viii, 341 p. : ill. ; 24 cmISBN: 0814406068Subject(s): Customer loyalty | Internet marketingDDC classification: 658.812
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Item type Current location Collection Call number Status Date due Barcode Item holds
Books Books Lahore Business School Library
Shelf No. 79, LBS
Book 658.812 ZEM-E 2001 804200 (Browse shelf) Available 804200
Total holds: 0

Includes bibliographical references (p. 323-325) and index.

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