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The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron.
Material type:
TextPublication details: New York : McGraw-Hill, c2001.Description: xxvi, 261 p. : ill. ; 24 cmISBN: - 007136479X (acidfree paper)
- 658.812 21 BER-E 2001 804171
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Lahore Business School Library Shelf No. 82, LBS | Book | 658.812 BER-E 2001 804171 (Browse shelf(Opens below)) | Available | 804171 |
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| 658.812 ANT-C 2013 811757 Customer Relationship Management : | 658.812 BER-C 2006 804169 Call Centers for Dummies/ | 658.812 BER-C 2006 804170 Call Centers for Dummies/ | 658.812 BER-E 2001 804171 The eternal e-customer : | 658.812 BUN-O 2006 800091 The outside-in corporation : | 658.812 CAR-I 1997 804167 In charge of customer satisfaction / | 658.812 DYC-C 2002 802635 The CRM Handbook : |
Includes bibliographical references (p. [235]) and index.