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The outside-in corporation : how to build a customer-centric organization for breakthrough results / Barbara E. Bund.
Material type:
TextPublication details: New York : McGraw-Hill, c2006.Edition: 1st edDescription: xix, 339 p. : ill. ; 24 cmISBN: - 0071459316 (hardcover : alk. paper)
- 658.812 22 BUN-O 2006 800091
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Lahore Business School Library Shelf No. 82, LBS | Book | 658.812 BUN-O 2006 800091 (Browse shelf(Opens below)) | Available | 800091 |
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| 658.812 BER-C 2006 804169 Call Centers for Dummies/ | 658.812 BER-C 2006 804170 Call Centers for Dummies/ | 658.812 BER-E 2001 804171 The eternal e-customer : | 658.812 BUN-O 2006 800091 The outside-in corporation : | 658.812 CAR-I 1997 804167 In charge of customer satisfaction / | 658.812 DYC-C 2002 802635 The CRM Handbook : | 658.812 DYC-C 2002 802636 The CRM Handbook : |
Includes bibliographical references (p. 323-332) and index.