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Return on quality : measuring the financial impact of your company's quest for quality / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.
Material type:
TextPublication details: Chicago, Ill. : Probus Pub. Co., c1994.Description: xx, 225 p. : ill. ; 24 cmISBN: - 1557385475
- 658.562 20 RUS-R 1994 803861
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Lahore Business School Library Shelf No. 75, LBS | Book | 658.562 RUS-R 1994 803861 (Browse shelf(Opens below)) | Available | 803861 |
Total holds: 0
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| 658.562 POR-A 1996 803510 Assessing Business Excellence : | 658.562 POR-A 1996 803511 Assessing Business Excellence : | 658.562 RAN-R 1995 803860 Randall's practical guide to ISO 9000 : | 658.562 RUS-R 1994 803861 Return on quality : | 658.562 SCH-D 1990 803858 The Deming route to quality and productivity : | 658.562 SCH-M 2000 803854 Managing the global supply chain / | 658.562 SMI-Q 1998 803859 Quality problem solving / |
ROQ Model Diskette (order no. 547D) with two sample data sets, designed to accompany appendices in book, available by special order.
Includes bibliographical references and index.