Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: Boston, Mass. : McGraw-Hill/Irwin, c2004.Edition: 4th edDescription: xx, 587 p. : ill., maps ; 27 cm. + 1 computer optical disc (4 3/4 in.)ISBN: - 0072823739 (alk. paper) text, part of 0072868201
- 0071214577 (international : alk. paper)
- 658 21 FIT-S 2004 802667
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
Books
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Lahore Business School Library Shelf No. 44, LBS | Book | 658 FIT-S 2004 802667 (Browse shelf(Opens below)) | Available | 802667 | |||
Audio Visual Materials
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Lahore Business School Library Audio Visual Section | Not for loan and check out is restricted | 658 FIT-S 2004 CD802667 (Browse shelf(Opens below)) | Not For Loan (Restricted Access) | CD802667 |
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Includes bibliographical references and indexes.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.