The eternal e-customer : (Record no. 6585)

000 -LEADER
fixed length control field 01014cam a22002414a 4500
001 - CONTROL NUMBER
control field 12081958
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140320142239.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000627s2001 nyua b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 007136479X (acidfree paper)
040 ## - CATALOGING SOURCE
Original cataloging agency LBS
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 21
Item number BER-E 2001 804171
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Bergeron, Bryan P.
245 14 - TITLE STATEMENT
Title The eternal e-customer :
Remainder of title how emotionally intelligent interfaces can create long-lasting customer relationships /
Statement of responsibility, etc Bryan P. Bergeron.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc McGraw-Hill,
Date of publication, distribution, etc c2001.
300 ## - PHYSICAL DESCRIPTION
Extent xxvi, 261 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. [235]) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer loyalty.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Internet marketing.
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/description/mh021/00057875.html">http://www.loc.gov/catdir/description/mh021/00057875.html</a>
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/toc/mh021/00057875.html">http://www.loc.gov/catdir/toc/mh021/00057875.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0707/00057875-b.html">http://www.loc.gov/catdir/enhancements/fy0707/00057875-b.html</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Permanent location Current location Shelving location Date acquired Source of acquisition Cost, normal purchase price Inventory number Full call number Barcode Date last seen Price effective from Koha item type
          Book Lahore Business School Library Lahore Business School Library Shelf No. 79, LBS 2003-08-25 Old Campus 0.00 Old Campus 658.812 BER-E 2001 804171 804171 2014-03-20 2014-03-20 Books
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