The CRM Handbook : (Record no. 4264)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00620cam a2200181 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140204103330.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140204b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8177587625 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 21 |
| Item number | DYC-C 2002 802635 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Dyché, Jill. |
| 245 14 - TITLE STATEMENT | |
| Title | The CRM Handbook : |
| Remainder of title | A Business Guide to Customer Relationship Management / |
| Statement of responsibility, etc | Jill Dyché. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Low Price ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | India : |
| Name of publisher, distributor, etc | Pearson Education, |
| Date of publication, distribution, etc | c2002. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiv, 307 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 281-286) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations |
| General subdivision | Management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Book | Lahore Business School Library | Lahore Business School Library | Shelf No. 82, LBS | 28/03/2008 | Old Campus | 0.00 | Old Campus | 658.812 DYC-C 2002 802635 | 802635 | 04/02/2014 | 1 | 04/02/2014 | Books | ||||
| Dewey Decimal Classification | Not For Loan | Book | Lahore Business School Library | Lahore Business School Library | Shelf No. 82, LBS | 28/03/2008 | Old Campus | 0.00 | Old Campus | 658.812 DYC-C 2002 802636 | 802636 | 04/02/2014 | 2 | 04/02/2014 | Reference | |||
| Dewey Decimal Classification | Book | Lahore Business School Library | Lahore Business School Library | Shelf No. 82, LBS | 20/03/2014 | Old Campus | 0.00 | Old Campus | 658.812 DYC-C 2002 802764 | 802764 | 20/03/2014 | 3 | 20/03/2014 | Books |