Service Management :
Fitzsimmons, James A.
Service Management : Operations, Strategy, Information Technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th ed. - New York : McGraw-Hill, c2011. - xvii, 541 p. : ill. ; 29 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
9780073403359 (alk. paper)
2010000230
Service industries--Management.
658 / FIT-S 2011 807328
Service Management : Operations, Strategy, Information Technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th ed. - New York : McGraw-Hill, c2011. - xvii, 541 p. : ill. ; 29 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
9780073403359 (alk. paper)
2010000230
Service industries--Management.
658 / FIT-S 2011 807328