In charge of customer satisfaction /
Cartwright, Roger.
In charge of customer satisfaction / Roger Cartwright, George Green. - Oxford ; Cambridge, Mass. : Blackwell Publishers, 1997. - xiv, 209 p. : ill. ; 25 cm. - In charge .
Includes bibliographical references and index.
0631200878 (alk. paper)
Consumer satisfaction.
658.812 / CAR-I 1997 804167
In charge of customer satisfaction / Roger Cartwright, George Green. - Oxford ; Cambridge, Mass. : Blackwell Publishers, 1997. - xiv, 209 p. : ill. ; 25 cm. - In charge .
Includes bibliographical references and index.
0631200878 (alk. paper)
Consumer satisfaction.
658.812 / CAR-I 1997 804167