In charge of customer satisfaction /

Cartwright, Roger.

In charge of customer satisfaction / Roger Cartwright, George Green. - Oxford ; Cambridge, Mass. : Blackwell Publishers, 1997. - xiv, 209 p. : ill. ; 25 cm. - In charge .

Includes bibliographical references and index.

0631200878 (alk. paper)


Consumer satisfaction.

658.812 / CAR-I 1997 804167
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