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Unselling : the New Customer Experience /

Stratten, Scott.

Unselling : the New Customer Experience / Scott, Stratten; Alison Kramer. - Hoboken : Wiley, c2014. - vi, 234 pages ; Ill,; 24 cm.

Includes index.

ISBN: LBS

Subjects--Topical Terms:
Selling.
Customer relations.
Marketing channels.

Dewey Class. No.: 658.8 / STR-U 2014 815320

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