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Call Centers for Dummies/

Bergevin,Real.

Call Centers for Dummies/ Real Bergevin. - Canada: John Wiley & Sons, c2006. - xvi,362p.: ill.; 23cm.

include index

ISBN: 8126507101

Subjects--Topical Terms:
Call centers--Management
Customer services--Management

Dewey Class. No.: 658.812 / BER-C 2006 804169

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