Cases in total quality management :
Heizer, Jay H.
Cases in total quality management : manufacturing and services / Jay H. Heizer, Jay Nathan. - Cincinnati, Ohio : South-Western College Pub., c1998. - xiii, 238 p. : ill. ; 28 cm.
Includes bibliographical references.
0789506947
96049669
Total quality management--Case studies.
Manufacturing industries--Management--Case studies.
Service industries--Management--Case studies.
658.562 / HEI-C 2005 803814
Cases in total quality management : manufacturing and services / Jay H. Heizer, Jay Nathan. - Cincinnati, Ohio : South-Western College Pub., c1998. - xiii, 238 p. : ill. ; 28 cm.
Includes bibliographical references.
0789506947
96049669
Total quality management--Case studies.
Manufacturing industries--Management--Case studies.
Service industries--Management--Case studies.
658.562 / HEI-C 2005 803814