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Customer Relationship Management :

Anton, Jon.

Customer Relationship Management : The Bottom Line to Optimizing Your ROI / Jon Anton,; Natalie L. Petouhoff, Shalini Kalia. - Delhi: Pearson, c2013. - xvi, 263.: ill.; 24 cm.

Index.

ISBN: 9788131791530

Subjects--Topical Terms:
Customer relations--Management.

Dewey Class. No.: 658.812 / ANT-C 2013 811747

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